SMS Privacy Policy

Zelener Group, LLC

Effective Date: November 5, 2026

Zelener Group, LLC (“Zelener Group,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This SMS Privacy Policy explains how we collect, use, protect, and disclose information associated with our text messaging services.

By opting in to receive text messages from Zelener Group, LLC, you acknowledge the practices described in this policy.

1. Information We Collect

Mobile Phone Numbers

We may collect your mobile phone number when you interact with Zelener Group through:

Our website and online contact forms
Rental applications and leasing inquiries
Maintenance requests and service submissions
Property showing and appointment requests
Tenant Web Access registration
Property or site reservations
General informational requests
Direct communications with our property management team
Other property management and tenant services

User-Provided Information

We may also collect information you voluntarily provide, including your name, property address, unit number, contact information, and details relating to your lease, account, maintenance requests, or other inquiries.

Text Messaging Information

We may maintain records of SMS communications, including message content, delivery information, opt-in consent, and opt-out requests, as necessary to provide our services and comply with applicable requirements.

2. How We Use Your Information

Zelener Group uses collected information to:

Send rent payment reminders and account notifications
Communicate about lease agreements and property-related matters
Coordinate maintenance requests, repairs, and scheduling
Provide property inspection and access notifications
Notify tenants about building maintenance, utility interruptions, and urgent property matters
Respond to leasing inquiries and schedule property showings
Provide property announcements and community updates
Respond to questions and provide customer support
Improve our property management services and communications
Send promotional or marketing messages when appropriate consent has been obtained

We use your information only for legitimate business purposes related to our services and as otherwise permitted by applicable law.

3. Text Message Content and Frequency

Text messages from Zelener Group may include rent reminders, maintenance notifications, lease-related communications, property announcements, emergency notifications, appointment confirmations, and other relevant property management information.

Promotional messages may be sent only when appropriate consent has been obtained.

Message frequency will vary depending on your account activity, maintenance requests, and other communications.

Message and data rates may apply.

Mobile carriers are not responsible for delayed or undelivered messages.

Consent to receive marketing text messages is not a condition of purchasing or leasing any property or service.

Zelener Group takes reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or misuse.

However, no method of electronic communication or data storage is completely secure, and we cannot guarantee absolute security.

Information Sharing

We do not sell mobile phone numbers or personal information collected through our SMS messaging services.

We may share information with trusted service providers when necessary to operate our property management services, deliver text messages, maintain our systems, or comply with applicable legal requirements.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent information will not be shared with any third parties or affiliates for their own purposes.

Service providers supporting message delivery may process information solely as necessary to provide those services on our behalf.

5. Opt-Out and Messaging Preferences

You may opt out of receiving SMS messages from Zelener Group at any time by replying STOP to any text message.

After opting out, you may receive a final confirmation message. You will no longer receive messages under the applicable messaging program unless you provide new consent.

For assistance, reply HELP to a text message or contact our office directly.

You may also contact us to update your mobile phone number or communication preferences.

6. Contact Us

If you have questions or concerns regarding this SMS Privacy Policy or how your personal information is handled, please contact:

Zelener Group, LLC

2550 Denali Street, Suite 1604

Anchorage, AK 99503

Phone: (907) 274-2227

Email: michele@zelenergroup.com

Website: https://www.zelenergroup.com

7. CTIA Compliance

Zelener Group intends to operate its SMS messaging services in accordance with applicable laws, regulations, and industry guidelines, including relevant CTIA messaging principles.

We respect customer consent, honor opt-out requests, and provide clear information about our messaging practices.

If you believe you have received an unauthorized text message or have concerns about our messaging practices, please contact us using the information above.

8. Changes to This Privacy Policy

Zelener Group may update this SMS Privacy Policy periodically to reflect changes in our business practices, messaging services, technology, or applicable legal requirements.

Any updated policy will be posted on our website with a revised effective date.

We will provide additional notice of material changes when appropriate or required by law.

Continued participation in our SMS messaging services following such changes constitutes acknowledgment of the updated policy, to the extent permitted by applicable law.

9. SMS Terms of Service

For additional information about our text messaging program, please review our SMS Terms of Service.